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Scaling integrations can quickly turn into a full-time firefighting job. I’ve seen teams get stuck in endless cycles of troubleshooting, manually updating customer configurations, or scrambling to fix API changes at the worst possible time. What have I learned from the teams that handle this well? They don’t just react to issues, they set themselves up with the right systems from the start.
If you read my last blog, The Role of Configurations in Scalable Integration Design, I covered how smart configuration design can reduce manual intervention and make integrations more adaptable.
But even with well-designed configurations, scaling integrations requires more than just the right setup. It requires the right approach to managing updates, deployments, and API changes at scale.
Here’s what I’ve learned from working with SaaS teams that scale successfully without drowning in maintenance work:
One of the biggest pain points I see? API changes breaking integrations. You build an integration that works perfectly today, but a provider updates their API, and suddenly, things stop working.
To avoid this, design for change from the beginning:
This way, you catch issues early instead of putting out fires after something breaks. If you're considering using an integration platform in the future, ask if the platform wrap provider APIs, which can limit flexibility—especially when dealing with beta and private APIs.
Related content: 5 Signs It’s Time to Reevaluate Your SaaS Integration Strategy
If every integration update requires manually pushing changes to each customer, you’re setting yourself up for a nightmare of never-ending maintenance.
I’ve seen teams avoid this by:
The less time you spend rebuilding the same logic, the more you can focus on improving your integrations.
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As I covered in my last blog, smart configuration design helps reduce maintenance by giving customers the flexibility to modify their own integration settings without needing developer support for every change.
This means:
By designing integrations this way, teams can reduce their maintenance load while ensuring customers get tailored integration experiences.
Related content: The Role of Configurations in Scalable API Integration Design
Nothing throws a wrench into your plans like an unexpected breaking API change from a provider. The best teams don’t just react when something breaks, they stay ahead of it.
How?
The main takeaway here is visibility. If you can see how integrations are running in real time, you can catch problems before they impact customers.
To be transparent, I work at Pandium (an integration platform built for B2B SaaS development teams). For everything I’ve covered above, we’ve had to plan for, develop expertise in, and build a solution around.
We’ve learned that scaling integrations really comes down to anticipating complexity, staying ahead of change, and making sure integrations don’t become a maintenance burden.
Here's just a few ways Pandium's platform supports teams with tackling what I outlined above:
Pandium makes it easy to create reusable configuration templates, so teams don’t have to reinvent the wheel every time they onboard a new customer. If you’re building integrations with similar flows, like multiple CRMs or eCommerce platforms, you can copy and paste a YAML to quickly set up new instances.
At the same time, not all configurations should be user-facing. Some settings should be controlled internally by support teams or admins. Pandium allows for public configurations (for end-users) and admin-only configurations, so you can decide what customers can modify and what should remain locked down.
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A lot of integration platforms wrap provider APIs, which limits flexibility, especially when dealing with beta and private APIs. Pandium doesn’t do that. The platform allows you to:
We also stay ahead of breaking changes. While we can’t speak for other iPaaS solutions, we work closely with API providers to help teams anticipate updates before they cause disruptions.
One of the biggest challenges with maintaining integrations at scale is knowing what’s actually happening in production. Pandium’s platform integrates with most Application Performance Monitoring (APM) systems where you can view logs and customer configurations within your existing logging platform, so there’s no need to jump between multiple systems to troubleshoot.
Instead of manually updating integrations tenant by tenant, Pandium’s Release Channels give development teams the ability to push updates for an integration across all customers, or to select customers, at once, without impacting custom configurations (unless new ones are added). This means teams can iterate and improve integrations without worrying about breaking existing setups.
Scaling integrations involves making sure they stay maintainable, adaptable, and valuable to your customers. The last thing you want is to be constantly troubleshooting, manually updating configs, or scrambling when an API change breaks something.
The best teams I’ve worked with think ahead. They design integrations that allow for change, automate what they can, and put smart guardrails in place so they’re not drowning in maintenance work.
If you’re looking for ways to transform integration development from a fragmented, ad hoc process into a streamlined, repeatable workflow, Pandium can help you do exactly that.
Book a call to chat and take a look at how our platform can support you.
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Author bio: Natalie Petruch-Trent is a seasoned SaaS professional with a decade of experience, including seven years specializing in integrations. As a Product Manager at Pandium, she works closely with growing SaaS companies to build scalable, user-friendly integrations while streamlining development processes. With a background in both customer experience and product management, Natalie bridges the gap between technical teams and end users, ensuring integrations are both powerful and easy to adopt.
While diving into the world of integrations, she's also spent time as a karaoke host—so she knows a thing or two about setting the stage for a seamless experience.
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