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Insights on the Tech Ecosystem

Category: Integration
 
Post Image Platform Strategy at ActiveCampaign: An Interview with Shay Howe

ActiveCampaign combines marketing, marketing automation, and CRM capabilities in one software. In order to provide customers with an even more seamless workflow, ActiveCampaign offers over 290 integrations. Shay Howe, the VP of Platform Strategy at ActiveCampaign, shared his insights on how to grow a successful tech ecosystem and technology partnership program. What is your professional […]

 
Post Image Survey of Customer Support Leaders on Product Integrations

Customer support teams are on the frontlines for getting customer feedback, and this is true for integrations as well. As Lauren Rose Eimers of Big Cartel put it, “As customer support, we field integration requests from customers, and then we collaborate with the product team and the customer support director to see what can be […]

 
Post Image PM's Guide to Making Tech Partnerships Work: An Interview with Clement Kao

Product managers play a key role in making sure tech partnerships come to life. They often manage and oversee the process of building external APIs and product integrations.  Clement Kao is the co-founder of Product Manager HQ, a community dedicated to providing career advice for both aspiring and experienced product managers. He’s also a product […]

 
Post Image Infographic: 6 Ways To Monetize Tech Partnerships

When it comes to monetizing integration tech partnerships, there's a lot of uncertainty around how to do it. In this infographic, we share the most common options. From referral agreements, to charging customers, to taking a revenue share from partners, companies make money off their integrations in a number of ways, and it's helpful to […]

 
Post Image 6 Different Ways To Offer Integrations To Your SaaS Product

Once a SaaS company establishes the core functionality of their product and has some market traction, they will usually start to think about providing their customers with product integrations.  There are many business benefits to offering integrations to your product, from generating leads, reducing customer churn, and increasing upsells and customer loyalty. But like most […]

 
 

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