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When it comes to product integrations, not all are created equally. In order to be competitive and drive results, you have to ensure your customers have a good user experience. Too many companies expect their customers to engage in a time-consuming and expensive process to install and manage their integrations. This infographic lays out the […]

Intercom has experienced incredible growth in the last five years, and they now have over 250 apps in their integration marketplace. Catherine Brodigan heads the EMEA partnerships team at Intercom. Catherine shared the benefits of a data-driven approach to partnerships, how to best implement feedback loops with other internal departments, her approach to partnership KPIs […]

Technology partnerships must provide an integration UX that customers and partners love. Poorly designed infrastructure results in dissatisfied customers and partners, and weak visibility into leads and results. Integration infrastructure - a marketplace and admin dashboard setup that is capable of seamlessly onboarding and managing dozens of partners and hundreds of end users - ensures […]

Don Seiler worked in enterprise sales and partnerships at Microsoft. Subsequently, he oversaw strategic partnerships for a networking automation startup and formed their tech partnership with Microsoft from the ground up. Don shared his experience and advice for those thinking about partnering with a large cloud provider. Having been on both sides of the relationship, […]

To be successful, technology partnerships must provide an integration UX that customers love. Bad integrations result in dissatisfied customers. In addition, driving significant revenue from tech partnerships requires a seamless partner UX and the ability to capture leads and analytics. Integration infrastructure ensures this can happen at scale. It entails an in-app marketplace, an admin […]